In April 2016

Facebook opened Messenger to chatbots, conversational software programs driven by algorithmic scripts. Now every month, these chatbots generate 2 billion messages with the people they engage.

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Success

Messenger at Facebook attributed the recent success of chatbots to three key driving factors:

  1. Availability of design elements that support rich conversational experiences
  2. Enhanced service discovery and entry points for consumers
  3. Clear paths to monetization for developers, brands and businesses

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Rich Media Bots

The need for visual support led Facebook to quickly add rich media and webview interfaces for Messenger bot developers.

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chatbot (also known as a talkbotchatterbotBotIM botinteractive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.

chatbots

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